Refund policy

At Chrono de Lux, we strive to provide our customers with the best shopping experience possible. We understand that occasionally, a watch may not meet your expectations or you may change your mind after making a purchase. That's why we have implemented a hassle-free returns policy to ensure your satisfaction.

1. Eligibility for Returns:

- Our returns policy allows for returns within 14 days from the date of receiving it.

- To be eligible for a return, the watch must be in its original condition, unused, and in its original packaging with all the original paperwork and tags.

  • All return postage costs will be at the buyers expense 
  • Each item can only be purchased and returned once by a single customer. Any further purchases on the same item by the same customer will be exempt from our refund policy. 
  • Returns outside of the 14 day time frame, a refund will not be issued. 
  • Returns can be made in store within the 14 day time frame. 
  • In-store purchases are not subject to these terms and returns will only be issues with a credit note or exchange. This is in accordance with the fact that all items are available to be viewed fully in store. 

2. Process for Returns:

- To initiate a return, please contact our customer support team through email or phone. Provide us with your order details, including your name, order number, and reason for the return.

- Our customer support team will guide you through the return process and provide you with a return authorization number (RMA).

- Once you receive the RMA, securely package the watch with all its original accessories and documentation.

- Include the RMA number on the outside of the package.

- Ship the package back to us using a reliable and trackable shipping method.

- Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

- If the return is approved, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Please note that our returns policy applies only to purchases made directly from our website. If you have purchased our products from a third-party retailer, please refer to their returns policy.

If you have any further questions or need assistance, please don't hesitate to reach out to our friendly customer support team. We are here to help!

Thank you for choosing Chrono de Lux. We appreciate your trust in our products and services.